CODE OF ETHICS


One Stop Auto Parts and Service
2605 N White Sands Blvd
Alamogordo, NM 88310
Phone: 505-434-1003
Fax: 505-434-1160

Map

Ruidoso One Stop Auto Parts
(Parts Only!)
147 Hwy 70
Ruidoso, NM 88345
Phone: 505-378-9816
Fax: 505-378-9818

Map

As a member of the TECH-NET Professional program we agree to:


  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.


  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

  • Provide and honor CARQUEST manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


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Closed
6:00AM - 6:00PM
6:00AM - 6:00PM
6:00AM - 6:00PM
6:00AM - 6:00PM
6:00AM - 6:00PM
8:00AM - 2:00PM



Automotive Service Excellence
Better Business Bureau
Car Care Aware
Carquest
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